Shipping policy
Thanks for shopping with ShadeBrella! Here's everything you need to know about how and when your order arrives.
Order Processing Orders are processed within [1–3] business days after they're placed. You'll receive a confirmation email with tracking as soon as your order ships. Orders placed on weekends or holidays are processed the next business day.
Shipping Times Estimated delivery is [7–15] business days from dispatch, depending on your location. Delivery times are estimates and aren't guaranteed, as carrier and customs timing can vary, especially during peak seasons.
Shipping Rates
- Standard shipping: [$X.XX] or free on qualifying orders.
- Free shipping applies to [orders of 2+ units / orders over $29.99] as shown at checkout.
Order Tracking Once your order ships, you'll get a tracking number by email. It may take a few days for tracking to update after dispatch. You can track your order anytime at [your-tracking-page-or-email].
Shipping Delays Occasionally, factors outside our control (weather, carrier backlogs, customs) can delay delivery. If your order is significantly delayed, email us at [your-support-email] and we'll help track it down.
Wrong Address Please double-check your shipping address at checkout. We're not able to reroute or refund orders shipped to an address entered incorrectly, though we'll always do our best to help.
Lost or Damaged Packages If your package is lost in transit or arrives damaged, contact us within [7] days of the delivery date (or expected delivery date) with your order number and any photos, and we'll make it right.
Contact Questions about your order? Reach us at [gabriel16rossi@gmail.com].