Refund policy

We want you to love your ShadeBrella. If you're not completely satisfied, we're here to make it right with our 30-Day Money-Back Guarantee.

30-Day Guarantee
You have 30 days from the date your order is delivered to request a return or refund. To be eligible, your item should be in its original condition with the carrying case and any included accessories.

How to Start a Return
Email us at [your-support-email] with your order number and the reason for your return. For any item that arrives damaged, defective, or incorrect, please include a photo — it lets us resolve it fast, usually with a free replacement or refund and no need to send anything back.

Return Shipping

  • If the item is defective, damaged, or the wrong product, we cover it — you won't pay return shipping.
  • If you've simply changed your mind, the customer is responsible for return shipping to the address we provide once your request is approved.

Please wait for our confirmation and return instructions before shipping anything back. Items sent back without prior approval may not be processed.

Refunds
Once your return is received and inspected (or your refund is approved), we'll process it to your original payment method within [5–10] business days. Depending on your bank or card issuer, it may take a few additional days to appear.

Free Gift Orders
If your order included a free gift (such as the steering wheel cover) and you return the qualifying items for a refund, you may keep the gift — no need to send it back.

Exchanges
Need a replacement for a damaged or defective item? Email us and we'll arrange it right away.

Late or Missing Refunds
If you haven't received an approved refund within the stated time, first check with your bank or card company, as processing can lag. If you still need help, contact us at [your-support-email] and we'll follow up.

Order Cancellations
Orders can be cancelled for a full refund before they ship. Once an order has shipped, our standard return policy applies.

Contact
Questions? Reach us at [gabriel16rossi@gamil.com]. We typically respond within [24–48 hours].